Frequently Asked Questions
Everything you need to know about bringing the Luminara® glow into your home.
What is the typical shipping timeframe for home decor orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on Luminara® lighting products?
Yes, all of our electronic home products come with a 1-year limited warranty that covers manufacturing defects to ensure your home stays beautifully lit.
What is your return policy for home furnishings?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture or final sale items are non-returnable.
Are your materials sustainably sourced?
At Luminara®, we prioritize eco-friendly craftsmanship. We partner with suppliers who use FSC-certified wood and recycled textiles to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Afterpay for larger home investments.
How can I track my delivery?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your package in real-time.